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Privacy Policy

Learn how Gadzi collects, uses, protects, and handles your personal data across our website and mobile application.

Last updated: September 2026

At Gadzi (Powered by UNDERGROUND STORE), we deeply value your trust and are wholeheartedly committed to protecting your personal information. This Privacy Policy outlines how we collect, store, utilize, and safeguard your data whenever you browse our website or use the Gadzi mobile application.

Our Privacy Promise: We never sell your personal information to third-party data brokers. Your information is strictly used to fulfill your orders, provide customer support, and enhance your shopping experience.

1. Information We Collect

To provide you with a fast, tailored, and seamless shopping experience, we may collect the following types of information:

  • Personal Identifiers: Name, email address, phone number, and physical delivery address.
  • Account Details: Login credentials, profile preferences, wishlist items, and saved addresses.
  • Order & Transaction Details: Products purchased, order history, billing information, and payment confirmation IDs (all payment card and banking details are processed securely via certified third-party payment gateways and never stored on our servers).
  • Device & Usage Information: IP address, device model, operating system version, browser type, application analytics, and interaction records.

2. How We Use Your Information

We use the collected information for specific and legitimate business purposes, including:

  • Processing, fulfilling, and dispatching your product orders efficiently.
  • Sending real-time order status updates, tracking alerts, and shipment notifications.
  • Providing prompt customer support and responding to questions or service requests.
  • Customizing and improving catalog recommendations and app performance.
  • Detecting, preventing, and addressing fraud, unauthorized activities, or security incidents.
  • Sending optional product launches, promotional offers, or discounts (which you may opt out of at any time).

3. Data Sharing & Third-Party Services

We do not rent or sell your personal data. We only share necessary data with trusted service providers to fulfill essential services:

  • Logistics & Courier Partners: Delivery partners require your name, contact number, and shipping address to deliver packages to your doorstep.
  • Payment Processors: RBI-compliant payment gateways and banking partners to securely process UPI, credit/debit card, and net banking transactions.
  • Cloud & Infrastructure Providers: Secure cloud servers that host our database and app infrastructure under rigorous encryption.
  • Legal Compliance: When required by applicable law, court order, or governmental authorities to comply with legal obligations.

4. Data Security & Encryption

We implement industry-standard administrative, technical, and physical safeguards. All communication between your device and our servers is secured using SSL/TLS 256-bit encryption. Access to user data is strictly restricted to authorized personnel who need the information to perform their duties.

5. Your Rights & Choices

You have full control over your personal data:

  • Access & Review: You can view and update your profile and shipping details inside the Gadzi app at any time.
  • Account Deletion: You may request the deletion of your account and personal records by contacting our support team.
  • Communication Preferences: You can opt out of promotional notifications directly via notification settings or via email links.

6. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: